Refund & Cancellation Policy

Thank you for shopping with Zanpic! We are committed to providing high-quality hygiene and cleaning products. If you are not completely satisfied with your purchase, this policy explains how refunds and cancellations are handled.

1. Refund Policy

Eligibility for Refunds

Refunds are available under the following conditions:

• The product was received defective or damaged.
• The wrong product or quantity was delivered.
• An unopened, unused product in its original packaging is returned within 30 days of delivery.

Important: For hygiene and safety reasons, opened or used products cannot be returned or refunded unless they are defective.

Non-Refundable Items

We are unable to process refunds for:

• Opened or used hygiene and cleaning products.
• Clearance or "Final Sale" items.
• Gift cards, promotional items, or free gifts.

Refund Process

• Initiate a Request: Contact us at [Insert Email] or [Insert Phone] with your order details and reason for requesting a refund.
• Provide Documentation: For damaged or defective items, include photos of the product and packaging.
• Inspection: Returned items will be inspected upon receipt.
• Approval: If the return meets the criteria, we will process your refund.

Refunds will be credited to the original payment method within 7–10 business days after approval.

Please Note:

• Original shipping fees are non-refundable unless the issue was caused by Zanpic.
• Refunds for promotional discounts will reflect the adjusted price.

2. Cancellation Policy

Order Cancellation

You may cancel your order within 24 hours of placement if it has not yet been processed or shipped.

To cancel your order:

• Contact our Customer Support Team at info@zanpic.in, contact@zanpic.in or +91-9354744727.

Please Note:

• Once an order has been shipped, it cannot be canceled.
• Refunds for canceled orders will be processed within 7–10 business days.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery with:

• A description of the issue.
• Photos of the product and packaging.

We will provide a replacement, refund, or store credit depending on your preference and product availability.

4. Contact Information

If you have any questions about refunds or cancellations, reach out to us:

• Email: info@zanpic.in, contact@zanpic.in
• Phone: +91-9354744727, 011-43580728
• Mailing Address: C-406, Ground Floor, Office No. - 3, Avantika, Rohini Sector-1, New Delhi-10085, India

This Refund & Cancellation Policy ensures a fair resolution process while considering the nature of hygiene and cleaning products. Customize further as needed to align with your business practices and legal requirements.